The Unclear Role of Chief Experience Officer
The title “Chief Experience Officer” is not widely understood, and until late 2020, we had not encountered it either. In December that year, Davina Mungroo from iPayTotal contacted us regarding articles we had published about the high-risk payment processor. According to information on iPayTotal’s website, her responsibility as Chief Experience Officer was to manage how the company was portrayed in external reviews and reports. Judging by subsequent events, her role must have been demanding, as both Davina and her LinkedIn account have since vanished without a trace.
Initial Outreach to Scam-Or Project
Davina reached out to Scam-Or Project via LinkedIn in December 2020, stating she wanted to discuss coverage of iPayTotal and OctaPay. A LinkedIn group conversation was created with Ruchi Rathor and Sen Kugan (LinkedIn), who had recently assumed the position of CEO and owner of iPayTotal. Despite initiating this dialogue, no meaningful discussions took place.
Legal Threats From iPayTotal
Soon after these conversations, lawyers representing iPayTotal sent a formal request demanding that we remove our articles concerning the company. Such demands are not unusual for us. We responded that the information published was based on factual and verified data, and therefore there was no justification for removal. No further communication was received from their legal representatives following our response.
Continued Exposure of iPayTotal’s Operations
Over the years, iPayTotal has repeatedly surfaced as a payment processor facilitating scams. Meanwhile, on Trustpilot, the company accumulated numerous five-star ratings in recent weeks. Although the majority of these reviews came from invited users, the pattern was still noteworthy.
Davina’s Sudden Disappearance
At one point, we intended to congratulate Davina Mungroo on her apparent success in managing the company’s public image. However, upon searching LinkedIn, we discovered her profile was deleted, and she had disappeared entirely from iPayTotal, social media, and the web. This disappearance was peculiar, raising the possibility that, like the previously identified “Jason Smith,” she might have been a fictitious identity created by the company.
Leadership Changes Within iPayTotal
Additionally, it was found that Ruchi Rathor, often referred to as Mrs. iPayTotal, has not been active since March 2021, although her LinkedIn profile remains online. Currently, Sen Kugan appears to be the sole public figure representing iPayTotal, while Ruchi Rathor has founded a new cryptocurrency payment brand called CryptoMatix (www.cryptomatix.io) under the Estonian entity iPayTotal OÜ.
Seeking Information
Anyone who has knowledge about the current situation or whereabouts of Davina Mungroo is encouraged to reach out.
Contact
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